Before you ask
Questions founders usually have.
What if you find nothing?
That is good news. You still get a release-readiness summary, notes on UX friction, and a confidence assessment.
Can you test password-protected products?
Yes. Send staging access, test credentials, or an invite to the tool.
Do you sign NDAs?
Yes. Mutual NDAs are standard. An NDA can be provided or signed before work starts.
What tools do you use?
Manual testing, browser and device checks, screen recordings, screenshots, and AI-assisted test planning.
Can you file bugs in Jira, Linear, or Trello?
Yes, depending on the package. For audits, the report is usually the fastest path. Retainers can include filing bugs directly in your tracker.
How fast can you start?
Audits begin within 48 hours of payment. Retainers begin within 5 business days of signing.
Do you test native mobile apps?
Yes. QA Dispatch also tests native mobile apps on real iOS and Android devices, including onboarding flows, edge cases, and launch-critical user journeys.
Do you test payments with real cards?
Test mode or provided test cards are used. Live payments only if agreed in advance.
Do you test e-commerce and checkout flows?
Yes. QA Dispatch can test checkout-heavy products, including payment gateway states, coupon and discount logic, inventory edge cases, refund flows, account creation during checkout, and mobile purchase friction.
Can the retainer be cancelled?
Anytime, no notice required. The last invoice covers the month you cancelled.
How does VAT work?
Prices are VAT-exclusive. EU business customers with a valid VAT number pay no VAT under reverse charge. Croatian customers pay 25% VAT. Customers outside the EU pay no VAT.
Can I book a single audit for a client project handoff?
Yes. The QA Audit is per project. Many freelancers and agencies use it as a final QA pass before delivering work to their client. The report is yours to share, and can be included with handoff documentation.
Do you work with already-launched products?
Yes. QA Audits work for major feature releases, redesigns, migrations, and fixes, not just first launches. The Retainer and Smoke Test Setup are built for ongoing product work.
We have an internal team but no dedicated QA. Does that fit?
Yes. The Retainer is built for exactly this. It covers regular checks on your most critical flows, with bugs filed directly in your tracker when included in scope.
What is not included?
Do you fix the bugs directly?
No. Issues are documented clearly with reproduction steps so your developer can fix them faster.
Is this a replacement for a full QA department?
No. This is practical shipping QA for founders, agencies, and small teams that need an experienced external review before release.
Do you perform penetration testing or compliance audits?
No. Security penetration testing, formal compliance audits, and legal certification services are not included.
Can you guarantee a bug-free product?
No QA process can guarantee a completely bug-free product. The goal is to reduce risk, catch critical issues early, and improve launch confidence.